M&A IT Tech Inc

Return Policy

This return policy applies to hardware and software products (“Products”) sold by M&A IT Tech Inc. or its affiliates (“Seller,” “we,” or “us”) to purchasing customers (“Customer” or “you”). By initiating a return, you agree to the terms outlined below, in addition to any other sales terms agreed upon.

Standard Return Period

• Requests for Product returns must be submitted within fourteen (14) days from the invoice date (“Standard Return Period”).
• Certain Products may require prior approval from the manufacturer (“OEM”) and must be returned with an approved Return Material Authorization number (“RMA Number”) obtained from us within the Standard Return Period.

How to Return Products

1. Obtain an RMA Number:
   • Contact us with your invoice number, Product serial number, reason for return, and whether the Product packaging has been opened.
   • An RMA Number must be obtained before returning any Product. Returns without an RMA Number will not be accepted.
2. Return Instructions:
   • Returned Products must be received by our Returns Processing Center within ten (10) days after the RMA Number is issued.
   • Products must be returned with all original packaging, warranty cards, manuals, cables, accessories, and components (“Components”).

Refunds and Credits

• Refunds are processed within 30 days, subject to the manufacturer’s policies and specific circumstances.
• Refunds will be issued using the same payment method as the original transaction.
• Items sent to us without an RMA number may be returned to the customer at their expense, with no credit or refund issued.
• Products returned without original Components may incur a restocking fee of 25% or be returned to the customer at their expense.

Specific Return Scenarios

• Defective/DOA Products:
  • The OEM typically handles warranty claims. Contact them directly for repairs or replacements.
  • Replacement Products are dispatched after the defective Product has been inspected and approved by the seller.
• Unopened Products:
  • Products with an unbroken OEM seal can be returned for exchange or credit within the Standard Return Period.
  • Returns after the Standard Return Period incur a 25% restocking fee; opened Products may incur additional fees.
• Damaged in Transit:
  • Products are inspected before shipment.
  • If you receive a damaged product, the damage must be recorded on the carrier delivery report before the driver leaves the premises.
  • Retain all packaging and contact us with details and photographs of the damage.
  • If shipped using the customer’s freight account, the customer is responsible for filing damage claims with their carrier.
  • While filing the damage claim, please ensure you have the following information readily available: the tracking number, whether the shipment was signed for as damaged, serial numbers for serialized Products, details regarding the type of damage (outer shipping box, OEM box, or Product itself), and photographs depicting the damage.
• Software: Software purchases are final and non-returnable.

Customer Responsibilities

Customers are responsible for all costs related to warehouse services, shipping (both outbound and return), and insurance for return shipments, unless the return is due to a Seller’s error.

Policy Adherence

Deviations from this return policy may result in delays, additional fees, or return rejections.