This return policy applies to hardware and software products (“Products”) sold by M&A IT Tech Inc. or its affiliates (“Seller,” “we,” or “us”) to purchasing customers (“Customer” or “you”). By initiating a return, you agree to the terms outlined below, in addition to any other sales terms agreed upon.

 

Standard Return Period
Requests for Product returns must be submitted within fourteen (14) days from the invoice date (“Standard Return Period”).

Certain Products may require prior approval from the manufacturer (“OEM”) and must be returned with an approved Return Material Authorization number (“RMA Number”) obtained from us within the Standard Return Period.

How to Return Products
Obtain an RMA Number:
Contact us with your invoice number, Product serial number, reason for return, and whether the Product packaging has been opened.

An RMA Number must be obtained before returning any Product. Returns without an RMA Number will not be accepted.

Return Instructions:
Returned Products must be received by our Returns Processing Center within ten (10) days after the RMA Number is issued.

Products must be returned with all original packaging, warranty cards, manuals, cables, accessories, and components (“Components”).

Refunds and Credits
Refunds are processed within 30 days, subject to the manufacturer’s policies and specific circumstances.

Payment for refunds will be handled with the same method used for the first transaction.

Items that are returned to us with no RMA number may be done so at the customer’s expense; no credit or refund will be given.

Items that are returned without their original components may be subject to a 25% restocking charge or be sent back to the buyer at their cost.

Unique Cases of Return
Damaged or DOA Products:

Warranty claims are normally handled by the OEM. Contact them directly for repairs or replacements.

Once the seller has examined and authorized the damaged product, replacement products are shipped.

Unopened Products:

During the Standard Return Period, items with an intact original manufacturer seal may be returned for a refund or exchange.

Returns after the Standard Return Period incur a 25% restocking fee; opened Products may incur additional fees.

Damaged in Transit:

Products are inspected before shipment. If you receive a damaged product, the damage must be recorded on the carrier delivery report before the driver leaves the premises.

Retain all packaging and contact us with details and photographs of the damage.

If shipped using the customer’s freight account, the customer is responsible for filing damage claims with their carrier.

While filing the damage claim, please ensure you have the following information readily available: the tracking number, whether the shipment was signed for as damaged, serial numbers for serialized Products, details regarding the type of damage (outer shipping box, OEM box, or Product itself), and photographs depicting the damage.

Software:

Software purchases are final and non-returnable.

Customer Responsibilities
Customers are responsible for all costs related to warehouse services, shipping (both outbound and return), and insurance for return shipments, unless the return is due to a Seller’s error.

Policy Adherence
Deviations from this return policy may result in delays, additional fees, or return rejections