Frequently Asked Questions
General Questions
Q1: What does MA IT Tech sell?
A: We are authorized resellers of modern technological solutions, including IT hardware, storage solutions, networking devices, audio-visual products, and software.
Q2: How can I contact MA IT Tech?
A: You can reach us via:
- Phone: +1 (289) 816-4848
- Email: sales@maittechinc.ca
Q3: How do I place an order?
A: We accept major credit cards including Visa, MasterCard, and American Express. Wire transfers can also be requested upon arrangement. All payments are verified for security.
Q4: What payment methods do you accept?
A: We are authorized resellers of modern technological solutions, including IT hardware, storage solutions, networking devices, audio-visual products, and software.
Shipping & Delivery
Q5: How long does shipping take?
A: Handling takes up to 3 business days after payment confirmation. Shipping usually takes up to 5 business days, depending on the carrier and location. Delivery times may vary for special or customized orders.
Q6: How can I track my order?
A: Tracking numbers are provided within 48 hours of shipment. For earlier access, contact us at sales@maittechinc.ca.
Q7: What if my shipment is damaged or items are missing?
A:
- Inspect your package immediately.
- Report missing or damaged items within 24 hours of delivery.
- Retain all packaging and photos of damages.
- If shipped via your freight account, you are responsible for filing claims with the carrier.
Returns & Refunds
Q8: What is your return policy?
A: Returns must be requested within 14 days of the invoice date. Certain products require a manufacturer-approved RMA number.
Q9: How do I get an RMA number?
A: Contact us with your invoice number, product serial number, reason for return, and whether the packaging has been opened. An RMA number is required for all returns.
Q10: Are there restocking fees?
A: Items returned without original components may incur a 25% restocking fee. Returns after the standard period may also incur fees.
Q11: Can I return software products?
A: Software purchases are final and non-returnable.
Q12: What about damaged or DOA products?
A: Warranty claims are handled by the OEM. Once authorized, replacement products are shipped.
Privacy & Data Protection
Q13: What personal information do you collect?
A: We may collect your name, email, phone number, transaction details, communications, and website usage data.
Terms & Conditions
Q14: Can product specifications change?
A: Yes, specifications may change to meet legal, regulatory, or manufacturer updates.
Q15: What if my order has partial defects?
A: You cannot reject an entire shipment unless it’s a single-item order. Minor product variations may be replaced or refunded for the affected items.